Knowledge Management Implementation in the Nigerian Hospitality Industry
نویسندگان
چکیده
منابع مشابه
Knowledge Management Implementation in the Healthcare Industry
The advancements in health informatics along with knowledge management practices present challenges in terms of adoption. This paper discusses the role of KM and issues of KM implementation in healthcare industry. KM practices have benefited many industries ranging from banking to retailing. It is widely believed that KM will also benefit the healthcare industry if KM implementation is properly...
متن کاملFinding the Hospitality Industry
Some academics from the UK have published a conception of hospitality, which they argue is the basis for the understanding of the hospitality industry and for teaching and research in hospitality management (Brotherton, 1999; Lashley, 2000; Lashley and Morrison (eds.), 2000). This paper is in two parts. First, I will review the fundamental ideas proposed in these publications to illustrate that...
متن کاملKnowledge management in the hospitality industry: A review of empirical research
Knowledge management (KM) has emerged over the last decade to become one of the most debated management concepts, but in the hospitality industry KM has not achieved the same scale of applications and empirical research as in other fields. This paper presents the first state-of-the-art survey of empirical KM research in the hospitality field. Database searches of the KM concept and related topi...
متن کاملHOSPITALITY INDUSTRY The history of business intelligence in hospitality industry goes back to the 1980s where revenue management systems
The hospitality industry is one that has been driven by customer loyalty. Many customers pick their hotel of choice and will stay with that same hotel because of the experiences, service, and even the price. Customers have recently been rewarded through hotel, credit card, and airline points that help drive and maintain this loyalty. Utilizing data to their advantage, the hotel industry has bee...
متن کاملIntercultural Challenges Facing the Hospitality Industry. Implications for Education and Hospitality Management
Hospitality organizations which are increasingly operating internationally create real challenges for their employees and managers to interact and effectively work with people from different cultural environments. Many problems may relate to intercultural communication between managers and employees as well as between employees and hotel guests from different cultural backgrounds. Therefore, th...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Review of Public Administration and Management
سال: 2015
ISSN: 2315-7844
DOI: 10.4172/2315-7844.1000148